INDICATORThe Collaborative Care program has operational reliability whereby day-to-day service delivery is consistent and care processes occur as planned/ intended

  • Routinization or standardization of Collaborative Care practice (i.e. relates to sustained implementation of Collaborative Care model)

  • Delivery of Collaborative Care intervention(s) as planned (i.e. fidelity to planned model of care, e.g. number of client contacts with Collaborative Care service)